Providing food, shelter, help, and hope to Missoula, Montana’s homeless and underserved.

Frequently Asked Questions

As a helping organization, it is our intention to understand and meet the needs of our clients as well as to understand the larger causes of poverty and homelessness in our community. We will be updating the FAQs as much as possible to provide answers to questions we commonly receive in order to better serve our community.

I found a charge on my credit card statement from the Poverello Center that I did not initiate. Did you charge my card?

The Poverello Center has been the victim of an internet scam.  American Express customers nationwide are reporting fraudulent charges, in the form of supposed donations to the Poverello Center, appearing on their credit card bills. The Poverello Center is not receiving ANY of these funds and does not have access to these account numbers. We reported this situation to local law enforcement as well as federal authorities. Unfortunately, there is nothing we can do to stop this from happening. If your credit card shows a charge from the Poverello Center that you did not authorize, please report that charge to your credit card company’s fraud prevention department.

We appreciate everyone who supports our mission to provide food, shelter, help and hope to Missoulians who are experiencing homelessness and food insecurity. We are committed to work diligently with law enforcement to ensure we are doing everything we can to end this scam.

If you have any questions please contact Kristen Patton at or 406-532-6678.

Do you accommodate pets?

Under the ADA, non-profit organizations that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go. In recognition of this, the Poverello Center extends services to individuals with pets who met the definition of “Service Animal”.

At the time of check in, you will be required to provide proof of vaccination and registration with Missoula County for your service animal.


What kind of donations do you accept?

We accept cleaning supplies, toiletries, toilet paper, linens, food, and other day-to-day items to run our facility. Items frequently in demand include:

Food Programs & Kitchen

  • Trash Bags (60 gal, 33 gal, 16 gal)
  • Toilet Paper
  • Towels
  • Spices for cooking
  • Powdered Laundry Detergent
  • Cleaning Supplies

Emergency Shelter & Homeless Outreach Team

  • Backpacks
  • Sleeping Bags
  • Tents
  • Tarps
  • Gloves, Hats, Socks, and Boots
  • Batteries (AA, AAA)

***We do not accept clothing, electronics, or computers.

When and where can I drop off my donation?

Donations are accepted Monday – Friday from 9a-5pm at 1110 West Broadway. If you are dropping off a donation you may park on the North side of the facility and utilize our staff and volunteer entrance on Cedar Street.

What are the requirements for staying at the Shelter?

Men and women wishing to stay at the Shelter must be 18 or older and be willing to abide by our basic rules and expectations. We maintain a tolerant, respectful, and sober environment. Drug and alcohol use or possession on site will result in an immediate loss of services. Respectful language and behavior is required at all times.

Due to storage limitations, the facility cannot store personal belongings outside of what fits into individual locker space.

Does the Shelter help residents find jobs?

In an effort to not duplicate services that already exist in the community, the Poverello Center works closely with other agencies, including Missoula Job Services, that provide employment and employment training to those looking for work.

How can I reach someone staying at the Shelter?

The names of residents who stay at the Poverello Center are kept confidential. Anyone wishing to contact someone they believe to be staying at the Shelter may call and leave a message in the resident voicemail at 406-728-1809. Staff members will relay messages to individuals residing here.

If you are trying to reach a shelter resident by mail, you may send the item addressed to the individual at PO Box 7644, Missoula MT 59807. Items not collected will be sent “return to sender” after 30 days. We strongly discourage anyone from mailing cash or items of value.

Where do Shelter residents go during the day?

Many shelter residents have employment and they go to work during the day. Others are looking for work or training for new jobs. The facility remains open during day time hours for meals, showers, medical appointments and other services that assist with finding employment and housing. However, we strongly urge individuals to utilize their shelter stay productively. Therefore we do not provide recreational activities, such as television.

*The facility closes for day services every second Friday between 2pm and 5pm for a building wide-deep cleaning. Residents who wish to assist in the effort may remain in the facility.

How long are people allowed to stay at the Shelter?

Residents who use the emergency shelter can stay for 45 days. Within those 45 days there is an expectation that individuals are accessing community resources and making progress towards their goals. Individuals who can show they are making progress may apply for a 15 day extension, for a total 60 day stay.

Are services available to people who are not residing in the shelter?

Day service are open to the general public and include showers, meals, access to coin-op laundry facilities, mail and phone, and a computer lab for education or vocational purposes. Everyone accessing the services at our facility must abide by our basic rules, be sober, and treat others with respect.

How can I access meals in the soup kitchen?

Our commercial “soup” kitchen provides three meals, free of charge. Meals are served from 4:30a-7:30a (Breakfast), 11:30a-1:45p (Noon Meal), and 5p-6:30p (Dinner). For people who are employed and cannot make meal times we can provide a sack lunch.


How do I schedule an appointment at the on-site medical clinic?

The Poverello Center collaborates with Partnership Health Center’s Health Care for the Homeless Clinic to provide on-site medical treatment to homeless individuals and families. Appointments must be made directly with Partnership Health Center by calling 406-258-4789. Poverello Center staff cannot make, change, or cancel appointments.

How can I get more information about the organization, services?

We love talking about what we do. If you are interested in learning more about our organization for a school project, a publication, or just to stay engaged in your community please call our Development Coordinator at 532-6679.

If you are requesting a media interview please call our Executive Director at 532-6677.

How can I learn more about becoming a volunteer or intern?

We simply could not operate without the hundreds of volunteers that walk through our doors each year. If you would like to learn how to become a regular volunteer or discuss intern possibilities please visit our volunteer page or contact the Volunteer Coordinator at 406-532-6674.

Do you have a food pantry program?

The Poverello Center operates a small food pantry from 5:30pm – 7:00pm on Monday, Wednesday, and Friday (depending upon volunteer availability) to provide small amounts of supplemental food on an as available basis. The pantry frequently offers yogurt, prepared sandwiches and shelf stable foods like soup, crackers and granola bars. The pantry  is reserved for people not staying in the facility and cannot be accessed by our current shelter guests.

How do veterans access services?

Veterans have access to longer term stays and increased support through a variety of programs operated by The Poverello Center. To learn more veterans can call our Housing MT Heroes Case Manager at 406-532-6685 or our Valor House Program Manager at 406-829-3908.