Job Description: Veteran Services Program Manager
Summary: Responsible for the management and oversight of programming at the Valor House; responsible for the development, management, and oversight of the Poverello Emergency Shelter GPD program; provides direct services to clients in a manner consistent with the Poverello mission and the VA Grant which funds programming; and ensures an effective continuum of care from the Emergency Shelter’s Homeless Veteran Program (HVP) and GPD program, to the Valor House, and finally to permanent housing.
Provides Supervision to: Veteran Services Team (HMH/Valor/VSP Case Managers, Veteran Housing Retention Specialist), various practicum students.
Reports to: Director of Programs
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs duties in a manner consistent with The Poverello Center’s Mission.
- Develops programming at Valor House, Housing Montana Heroes, and the Veteran Shelter Program consistent with grant goals and expectations.
- Supervises staff, consisting of support personnel, a case manager, and clinical interns when placed at Valor House. Provides guidance, clinical supervision, and ethical consultation to case manager and clinical interns.
- Works collaboratively with Director of Programs in hiring, evaluation (formal and informal), training (formal and informal), and termination of staff.
Provides direction and feedback to staff. Helps enforce Poverello Center personnel policies. Develops employee performance improvement plans, as needed. Consults with other Poverello
- Center supervisors on employee performance matters.
- Assists in creating and maintaining procedural manual for Veteran programs and procedures.
- Identifies staff training needs and works with leadership to develop and schedule trainings.
- Provides oversight of regular intensive level case management with clients in accordance with program and grant expectations, as needed for selected cases.
- Leads the Veteran Services Team weekly meetings to review interested Veterans and to review cases of repeat program violations.
- Performs as Support Staff and fills vacant shifts, as needed on an emergency basis.
- Ensures clients are progressing along programmatic goals.
- Works with social service agencies to help meet clients’ needs. Advocates on client’s behalf.
- Attends case conferencing for Veterans in the Missoula Coordinated Entry System on a regular basis and keeps accurate log of all contact and actions relating to Veterans on the By Name List.
- Ensures compliance with grant expectations. Assists with the development of program specific grants.
- Compiles and submits to Director of Programs data for grant reports, board reports, and internal evaluation tools about program highlights, as needed.
- Ensures services at the Valor House, Housing Montana Heroes are rendered according to the Poverello mission and philosophy.
- Works collaboratively with the VA and Missoula Housing Authority (MHA) to meet grant objectives. Routinely meets with or consults with the VA GPD Liaison and the MHA’s Admission and Occupancy Manager and Asset Manager assigned to the Valor House program.
- Consults with VA and MHA to strategize, problem solve, and monitor program activities. Maintains a record of communication with the VA and MHA relating to significant decisions or outcomes.
- Networks with other service providers. Participates in coalitions, and larger community group work as deemed appropriate
- Provides community education and outreach regarding the unique needs of Veterans in our community.\
- Assists with grant applications, as appropriate, for improving or increasing services to Veterans in Poverello programs.
- May participate in the on-call rotation
- Performs other duties, as necessary.
Prioritizes and plans work activities and designs work flows and procedures.
Uses time efficiently and meets commitments.
Responds promptly to client needs and manages difficult or emotional client situations.
Approaches others in a tactful manner and reacts well under pressure.
Demonstrates attention to detail and generates creative solutions.
Identifies and resolves problems in a timely manner and develops alternative solutions.
Listens to others without interrupting and remains open to others’ ideas.
Focuses on solving conflict, not blaming.
Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively and presents data effectively.
Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
Exhibits confidence in self and others and inspires respect and trust.
Treats others with respect regardless of their status. Shows respect and sensitivity for cultural differences.
Delegates work assignments, matching the responsibility to the person. Provides recognition for results.
Gives authority to work independently, setting expectations and monitoring delegated activities.
When appropriate, includes staff in planning and decision making and continually works to improve supervisory skills. Demonstrates accuracy and thoroughness.
Works within approved budget and develops and implements cost saving measures.
Upholds organizational values and follows policies and procedures.
Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.
Valid Montana driver’s license and acceptable driving record.
Successful completion of a thorough background investigation.
Education and/or Experience: MSW or advanced clinical degree (LCSW, LCPC, or license eligible) preferred. A combination of education and experience will be considered. Strong case management and supervisory experience is desirable. Experience working with homeless veterans, including individuals with mental illness and substance abuse, preferred.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate. Exposure to unpleasant sights, sounds and odors is frequently encountered.