Providing food, shelter, help and hope to Missoula’s homeless and hungry.

Jobs

For over 40 years, the Poverello Center has provided a necessary safety net for our community members living in hunger and homelessness. An award winning non-profit organization, the Poverello Center provides education, advocacy, and a multitude of services to improve the health, well-being, and stability of people struggling with poverty in Missoula.

Please see the available job descriptions and qualifications below. (updated 5/16/2022)

Summary: Provides services to residents of The Poverello Center, maintains safety and health standards, and provides support services for operation of Center.

Reports to: Shelter Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Prepares lunch and dinner for clients on weekends.
2. Completes weekend day staff duties/special assignments as directed by kitchen manager.
3. Provides services to residents of The Poverello Center consistent with the rules of occupancy and The Poverello Center’s Mission.
4. Provides assistance to residents as needed.
5. Performs area inspections in accordance with health and safety standards.
6. Maintains safety through rule enforcement.
7. Documents rule violations and records incident reports.
8. Maintains accurate records in the log.
9. Works collaboratively with other service providers to meet client needs.
10. Performs general office and clerical duties.
11. Staffs the office, answers phone and directs calls as appropriate.
12. Cooperates with law enforcement if required.
13. Performs other duties as necessary.

COMPETENCIES
Uses time efficiently.
Responds promptly to client needs and manages difficult or emotional client situations.
Approaches others in a tactful manner and reacts well under pressure.
Meets commitments.
Identifies and resolves problems in a timely manner and develops alternative solutions.
Listens to others without interrupting and remains open to others’ ideas.
Responds well to questions.
Focuses on solving conflict, not blaming.
Maintains confidentiality.
Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively and presents data effectively.
Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
Displays a professional demeanor, exhibits confidence in self and others and inspires respect and trust.
Accepts feedback from others and applies feedback to improve performance.
Seeks increased responsibilities and volunteers readily.
Treats others with respect regardless of their status. Shows respect and sensitivity for cultural differences.
Upholds organizational values and follows policies and procedures.
Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS
Valid Montana driver’s license and acceptable driving record.
Successful completion of a thorough background investigation.

Education and/or Experience
Experience working with homeless individuals or people in poverty is preferred.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability
to adjust focus.

Work environment: The noise level in the work environment is usually moderate. Exposure to unpleasant sights, sounds and odors is frequently encountered.

    1. Provide services to residents of Valor House consistent with the rules of occupancy, standard operating procedures, and The Poverello Center’s mission statement and philosophy of care.
    2. Maintain safety through rule enforcement, perform breathalyzer tests as needed, and respond to emergency situations by calling 911.  Also, call the Program Manager or on-call staff person for emergencies or unusual circumstances with residents or the facility. 
    3. Note lease and rule violations, document violations in log entry, write incident reports, provide reports to the Case Manager or Program Director.
    4. Maintain safety through perimeter and facility checks regularly, including making overnight safety calls to the Poverello Center emergency shelter.
    5. Perform apartment inspections in accordance with the rules of occupancy.
    6. Staff the Veteran Referral line. Refer callers to appropriate community resources when requested, using the resource manual.
    7. Offer support and empathy to residents when needed.  Refer residents to their Case Manager for complex or significant needs.
    8. Monitor and administrate van use by volunteer and staff drivers.
    9. Maintain timely, accurate, and objective records in the log.
    10. Perform general office and clerical duties, such as organizing and archiving program paperwork, updating resident data in HMIS database, and compiling routine program reports.
    11. Clean staff areas, complete special cleaning projects, and compile staff supplies, as needed.
    12. Facilitate apartment turn over by removing and cleaning issued items, discarding and replacing worn out items, restocking and inventorying issued items (on a rotating basis).
    13. Generate and post weekly resident chore list (on a rotating basis).
    14. Organize and inventory surplus apartment items, donations, and facility supplies (on a rotating basis).
    15. Train new staff and fill-in staff on support staff responsibilities, program policies and protocols, and facility management.
    16. Perform other duties as necessary.

COMPETENCIES

    • Uses time efficiently.
    • Responds promptly to resident needs and manages difficult or emotional resident situations in a supportive manner.
    • Meets challenges with resourcefulness and appropriately seeks supervision on non-routine, challenging matters.
    • Approaches others in a tactful manner and reacts well under pressure.  
    • Meets commitments and deadlines.
    • Demonstrates attention to detail and generates creative solutions.
    • Listens to others without interrupting, offers active listening and empathy, employs de-escalation skills, and remains open to others’ ideas.
    • Focuses on solving conflict and utilizing teachable moments, not blaming or punishing.
    • Maintains confidentiality and all other ethical standards.
    • Writes clearly and informatively and presents data effectively.
    • Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
    • Treats others with respect regardless of their status.  Shows respect and sensitivity for cultural differences.
    • Upholds organizational values and follows policies and procedures.
    • Is consistently at work on time, responds to management direction, and takes responsibility for own actions.
    • Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS

    • Valid Montana driver’s license and acceptable driving record.
    • Successful completion of a thorough background investigation.

Education and/or Experience

Experience working with people who are houseless or in poverty is preferred.  Experience working with veterans is preferred.  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment:  The noise level in the work environment is usually moderate.  Exposure to unpleasant sights, sounds and odors may be encountered.

Full time, 11pm-7am, Wage $15.45/hr.
To apply, please send a resume and cover letter to HR Assistant, Melissa Dowdy. Her email is mdowdy@thepoverellocenter.org.

Qualifications

Nonprofit management: 5 years (Preferred)

Bachelor's (Preferred)

Fundraising: 5 years (Required)

Cover Letter + Resume Required to be contacted for an interview. Interviews will begin the second week of March 2022.

Summary: Under the supervision of the Executive Director, the Director of Development and Advocacy leads the development, advocacy, data, and communications efforts for the organization. The Director of Development and Advocacy is a contributing member of the senior management team.

Reports to: Executive Director

ESSENTIAL DUTIES AND RESPONSIBILITIES

Development:

Develops and maintains a robust and diverse development plan that responds to the needs of The Poverello Center’s ongoing operations and special projects.

Manages The Poverello Center’s grant portfolio, including research of new grant opportunities, grant writing, and grant reporting.

Works with the Executive Director to deepen relationships with The Poverello Center’s donors, and cultivates new individual and corporate donors.

Provides leadership to all Poverello Center fundraising events including Picnic for the Pov and Pumpkins for the Pov.

Supervises the donor data entry and donor thank you process.

Supervises the Development Coordinator and Development Assistant

Advocacy / Communications:

Works with the Executive Director to implementation of The Poverello Center’s advocacy strategy as approved by the Board of Directors.

Works with the Executive Director to provide leadership in the community around issues that impact The Poverello Center’s clients and local food insecurity.

Leads The Poverello Center’s ongoing community assessment work to inform advocacy and program development efforts.

Supervises a strong and meaningful marketing program, which utilizes a diverse set of online, in-person, and print communication tools, that keeps The Poverello Center in the public forefront, and also apprises the community of the issue of homelessness and its impacts locally.

Represents The Poverello Center with the media, in the public, and on other occasions in collaboration with the Executive Director and the Communications Coordinator.

Supervises the Communications Coordinator.

Data Systems:

Provides leadership and management to The Poverello Center’s client data systems.

Ensures that accurate data is collected that is required by funding sources.

Supervises data quality and data clean-up efforts.

Supervises efforts to improve The Poverello Center’s involvement in the Coordinated Entry System

Supervises the Data Specialist and the Coordinated Entry Specialist

Organizational:

Performs duties in a manner consistent with The Poverello Center’s Mission.

With senior management team, provides leadership in implementing The Poverello Center’s Strategic Plan as approved by the Board of Directors.

Serves on The Poverello Center’s finance team and supports the budgeting process along with long-term financial planning.

Provides management and support to the operation and administration of The Poverello Center’s

Other duties as assigned by the Executive Director.

COMPETENCIES

Prioritizes and plans work activities and designs workflows and procedures.

Effective at supervising a diverse team working on complex projects

Uses time efficiently.

Responds promptly to client needs and manages difficult or emotional client situations.

Effectively influences actions and opinions of others and meets challenges with resourcefulness.

Approaches others in a tactful manner and reacts well under pressure.

Meets commitments.

Demonstrates attention to detail and generates creative solutions.

Identifies and resolves problems in a timely manner and develops alternative solutions.

Listens to others without interrupting and remains open to others’ ideas.

Focuses on solving conflict, not blaming.

Maintains confidentiality.

Speaks clearly and persuasively in positive or negative situations.

Writes clearly and informatively and presents data effectively.

Contributes to building a positive team spirit and supports everyone’s efforts to succeed.

Exhibits confidence in self and others and inspires respect and trust.

Treats others with respect regardless of their status. Shows respect and sensitivity for cultural differences.

Delegates work assignments, matching the responsibility to the person. Provides recognition for results.

Gives authority to work independently, setting expectations and monitoring delegated activities.

Accountable for delivering all services described within the requirements and responsibilities in a way that follows the mission and values of Missoula Food Bank.

Work collaboratively within a team environment and have a willingness to assist other co-workers and volunteers with a wide range of tasks as needed.

Strong oral and written communication skills with the ability to communicate effectively and professionally with a wide range of people including other staff, volunteers, clients, donors, social service agencies, businesses and the general public. Communication skills include but are not limited to:

        • Active listening skills with the ability to be reflective and clear in responding to a wide range of situations.
        • Maintaining and communicating professional boundaries in an empathetic way.
        • Leading and managing people with clear direction and kind instruction.
        • Demonstrated organizational skills and detail-oriented to support the balance of a wide range of tasks and responsibilities including multi-tasking, prioritizing, and delegating tasks as necessary.
        • Be self-motivated, self-directed, and take initiative in performing a wide variety of tasks in a fast-paced, dynamic work environment.
        • Proficiency in the operation of common computer applications such as Microsoft Word, Access, Excel, Outlook, as well as the ability to maintain databases and learn new applications as necessary.
        • Be open-minded and flexible with regard to the work performed.
        • Exercise safe workplace policies and procedures and effectively communicate adherence of policies to volunteers and other staff.
        • Includes staff in planning and decision making and continually works to improve supervisory skills. Demonstrates accuracy and thoroughness.
        • Works within approved budget and develops and implements cost saving measures.
        • Upholds organizational values and follows policies and procedures.
        • Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
        • Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS

        • Bachelor’s Degree in related area preferred.
        • At least five years of experience in a senior management position with supervisory responsibilities in a non-profit organization or closely related direct-service operation is strongly preferred.
        • Or a suitable combination of education and experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment: The noise level in the work environment is usually moderate. Exposure to unpleasant sights, sounds and odors is frequently encountered.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year

Schedule:

        • 8 hour shift
        • Monday to Friday

Ability to commute/relocate:

        • Missoula, MT: Reliably commute or planning to relocate before starting work (Preferred)

Education:

        • Bachelor's (Preferred)

Experience:

        • Fundraising: 5 years (Required)
        • Nonprofit management: 5 years (Preferred)

Work Location: Multiple Locations

To apply, please send a resume and cover letter to HR Assistant, Melissa Dowdy. Her email is mdowdy@thepoverellocenter.org.

A Day in the Life of the JV/AmeriCorps Member: The In-Kind Donations Coordinator will get to wear a lot of hats and have  the opportunity to have a flexible schedule, and serve with many different people on a daily basis. On the typical day, they  arrive at the Pov and assess what daily, weekly, or monthly tasks need to be prioritized for the day. Mornings are typically  spent responding to emails, like in-kind donation inquiries and sorting, organizing, and storing in-kind donations that we've  

received. After morning tasks are taken care of, it’s nice to have a friendly chat with any direct care staff in the building to  gauge what supplies they currently need or what our guests are frequently requesting. Depending on the day of the week,  the JV might attend or facilitate meetings, meet with community members or train a volunteer, receive in-kind donations,  

or create/design/share in-kind donation outreach messaging. Then it’s lunchtime! Lunch is always free at the Pov and  Wednesday is cheesy potato day, which has been a JV favorite in the past. The afternoon often has meetings, like core  team or other staff meetings that the In-Kind Donations Coordinator would attend. If there are no meetings, afternoons  are a great time to spend time on miscellaneous projects, like the JV’s capacity building efforts. Then, the day is wrapping  up which is always a great time to check once again for any in-kind donations and sort, organize, and store them away. The  JV is off by 4pm – 5pm and free to enjoy everything Missoula has to offer. 

Performance Measure Category: Capacity Building 

The member will complete a capacity building project designed in collaboration with their site, based on a pre organizational assessment completed at the start of the service year. Subsequently, the program will be required to also  conduct a post organizational assessment at the closure of the service year. Capacity Building projects will enable the  organization to assist more people in their target community, enhance the quality of the service, and/or provide the service  in a new and sustainable way. 

REQUIRED experience, qualities, or specialized training: Strong communication (written, verbal, electronic) and listening  skills; comfort with public speaking and leading trainings for staff and volunteers; comfort with Microsoft Office Suite;  interest in development and non-profit finance/fundraising strategies; time management, problem solving, and creativity;  comfortable serving in a diverse environment and with people experiencing poverty and houselessness.

PREFERRED (not required) experience, qualities, or specialized training: Willingness to learn online donation tracking  databases; comfort with public speaking and leading trainings; ability to effectively plan out day, assuring that all objectives  are met by provided due dates 

Specific physical and mental performing elements: While performing the duties of this position, the In-Kind Donations  Coordinator is regularly required to sit and talk or hear. They are frequently required to use hands to finger, handle, or feel  and reach with hands and arms. They will regularly stand, walk, climb stairs, and occasionally balance and stoop, kneel,  crouch, or crawl. The In-Kind Donations Coordinator must regularly lift and/or move 10 pounds, and occasionally lift and/or  move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision,  peripheral vision, depth perception and ability to adjust focus. 

Equipment use: Frequent use of telephone and computer, occasional use of copier and rare use of fax machine. 

Special conditions of service and frequency (if any): The noise level in the service environment is usually moderate.  Exposure to unpleasant sights, sounds and odors is frequently encountered. 

Dress code/attire (Note: All JVs serving in AmeriCorps placements are expected to wear the AmeriCorps logo daily, on a  pin, T-shirt, or jacket. JVs will be given these items at Orientation.): Casual dress is appropriate- be comfortable. 

All JV/AmeriCorps members will be provided with a living stipend, communal housing, health insurance,  potential student loan forbearance, and a $6,495 AmeriCorps Education Award to be used towards  future tuition or to pay back qualified student loans. 

Service Dates: August 8, 2022 through July 31, 2023 

How to Apply: Apply at www.jvcnorthwest.org

Application Process: JVC Northwest has a thorough and intentional process for matching applicants with  the best service placement for them among our 100+ positions across the Northwest. Applying to JVC  Northwest does not mean that you are guaranteed to serve with [ORGANIZATION], but rather that you  will be considered for a variety of service placements. Placements are made based on your interests,  skills, and experience. 

Requirements: JV/AmeriCorps members must be 21 or older on August 8 and cannot be married or  have dependents. JV/AmeriCorps members commit to living in an intentional community alongside fellow  volunteers. 

Contact: Reach out to Chris Suriano at recruitment@jvcnorthwest.org.

Programs participating in the JVC Northwest AmeriCorps Program will not discriminate in the selection and participation of  AmeriCorps members based on race, color, religion, sexual orientation, military discharge, sex, national origin, age,  disability, or any other characteristic unrelated to the ability to perform the essential functions or basic tenets of programs  participating in JVC Northwest AmeriCorps, or any bona fide occupational qualifications. 

 

40 Percent of our shelter Guests have income but struggle to find housing in Missoula's competitive market.
We receive $800,000 worth of donated food per year, allowing our commercial soup kitchen to serve nutrient rich, fresh meals for a cost of less $1 per person.
We simply could not operate without community support. Volunteers provide nearly 9,000 hours of service each year, a value of $200,000.
$16.44 provides a warm night of shelter and three hot meals to a homeless neighbor.