Providing food, shelter, help and hope to Missoula’s homeless and hungry.

Jobs

For over 40 years, the Poverello Center has provided a necessary safety net for our community members living in hunger and homelessness. An award winning non-profit organization, the Poverello Center provides education, advocacy, and a multitude of services to improve the health, well-being, and stability of people struggling with poverty in Missoula.

Please see the available job descriptions and qualifications below. (updated 1/12/2021)

Job Description:  Client Services Overnight Shift Staff – Poverello Center

Summary:      Provides services to residents of The Poverello Center, maintains safety and health standards, and provides support services for operation of Center.

Reports to:     Shelter Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Prepares lunch and dinner for clients on weekends.
  2. Completes weekend day staff duties/special assignments as directed by kitchen manager.
  3. Provides services to residents of The Poverello Center consistent with the rules of occupancy and The Poverello Center’s Mission.
  4. Provides assistance to residents as needed.
  5. Performs area inspections in accordance with health and safety standards.
  6. Maintains safety through rule enforcement.
  7. Documents rule violations and records incident reports.
  8. Maintains accurate records in the log.
  9. Works collaboratively with other service providers to meet client needs.
  10. Performs general office and clerical duties.
  11. Staffs the office, answers phone and directs calls as appropriate.
  12. Cooperates with law enforcement if required.
  13. Performs other duties as necessary.

COMPETENCIES

  • Uses time efficiently.
  • Responds promptly to client needs and manages difficult or emotional client situations.
  • Approaches others in a tactful manner and reacts well under pressure.
  • Meets commitments.
  • Identifies and resolves problems in a timely manner and develops alternative solutions.
  • Listens to others without interrupting and remains open to others’ ideas.
  • Responds well to questions.
  • Focuses on solving conflict, not blaming.
  • Maintains confidentiality.
  • Speaks clearly and persuasively in positive or negative situations.
  • Writes clearly and informatively and presents data effectively.
  • Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
  • Displays a professional demeanor, exhibits confidence in self and others and inspires respect and trust.
  • Accepts feedback from others and applies feedback to improve performance.
  • Seeks increased responsibilities and volunteers readily.
  • Treats others with respect regardless of their status.  Shows respect and sensitivity for cultural differences.
  • Upholds organizational values and follows policies and procedures.
  • Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
  • Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS

  • Valid Montana driver’s license and acceptable driving record.
  • Successful completion of a thorough background investigation.

Education and/or Experience

Experience working with homeless individuals or people in poverty is preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment:  The noise level in the work environment is usually moderate.  Exposure to unpleasant sights, sounds and odors is frequently encountered.

Pay rate: These are full or part time positions, $15.45 DOE. Benefits included. Resumes and cover letters can be sent to mdowdy@thepoverellocenter.org. Application deadline is rolling.

Job Description:  Client Services Swing Shift Staff – Poverello Center

Summary:      Provides services to residents of The Poverello Center, maintains safety and health standards, and provides support services for operation of Center.

Reports to:     Shelter Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Prepares lunch and dinner for clients on weekends.
  2. Completes weekend day staff duties/special assignments as directed by kitchen manager.
  3. Provides services to residents of The Poverello Center consistent with the rules of occupancy and The Poverello Center’s Mission.
  4. Provides assistance to residents as needed.
  5. Performs area inspections in accordance with health and safety standards.
  6. Maintains safety through rule enforcement.
  7. Documents rule violations and records incident reports.
  8. Maintains accurate records in the log.
  9. Works collaboratively with other service providers to meet client needs.
  10. Performs general office and clerical duties.
  11. Staffs the office, answers phone and directs calls as appropriate.
  12. Cooperates with law enforcement if required.
  13. Performs other duties as necessary.

COMPETENCIES

  • Uses time efficiently.
  • Responds promptly to client needs and manages difficult or emotional client situations.
  • Approaches others in a tactful manner and reacts well under pressure.
  • Meets commitments.
  • Identifies and resolves problems in a timely manner and develops alternative solutions.
  • Listens to others without interrupting and remains open to others’ ideas.
  • Responds well to questions.
  • Focuses on solving conflict, not blaming.
  • Maintains confidentiality.
  • Speaks clearly and persuasively in positive or negative situations.
  • Writes clearly and informatively and presents data effectively.
  • Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
  • Displays a professional demeanor, exhibits confidence in self and others and inspires respect and trust.
  • Accepts feedback from others and applies feedback to improve performance.
  • Seeks increased responsibilities and volunteers readily.
  • Treats others with respect regardless of their status.  Shows respect and sensitivity for cultural differences.
  • Upholds organizational values and follows policies and procedures.
  • Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
  • Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS

  • Valid Montana driver’s license and acceptable driving record.
  • Successful completion of a thorough background investigation.

Education and/or Experience

Experience working with homeless individuals or people in poverty is preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment:  The noise level in the work environment is usually moderate.  Exposure to unpleasant sights, sounds and odors is frequently encountered.

Pay rate: These are full or part time positions, $15.45 DOE. Benefits included. Resumes and cover letters can be sent to mdowdy@thepoverellocenter.org. Application deadline is rolling.

Summary: Responsible for the management and oversight of programming at the Valor House; responsible for the development, management, and oversight of the Poverello Emergency Shelter GPD program; provides direct services to clients in a manner consistent with the Poverello mission and the VA Grant which funds programming; and ensures an effective continuum of care from the Emergency Shelter’s Homeless Veteran Program (HVP) and GPD program, to the Valor House, and finally to permanent housing.

Provides Supervision to: Veteran Services Team (HMH/Valor/VSP Case Managers, Veteran Housing Retention Specialist), various practicum students.

Reports to: Director of Programs

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Performs duties in a manner consistent with The Poverello Center’s Mission.
  • Develops programming at Valor House, Housing Montana Heroes, and the Veteran Shelter Program consistent with grant goals and expectations.
  • Supervises staff, consisting of support personnel, a case manager, and clinical interns when placed at Valor House. Provides guidance, clinical supervision, and ethical consultation to case manager and clinical interns.
  • Works collaboratively with Director of Programs in hiring, evaluation (formal and informal), training (formal and informal), and termination of staff.
    Provides direction and feedback to staff. Helps enforce Poverello Center personnel policies. Develops employee performance improvement plans, as needed. Consults with other Poverello
  • Center supervisors on employee performance matters.
  • Assists in creating and maintaining procedural manual for Veteran programs and procedures.
  • Identifies staff training needs and works with leadership to develop and schedule trainings.
  • Provides oversight of regular intensive level case management with clients in accordance with program and grant expectations, as needed for selected cases.
  • Leads the Veteran Services Team weekly meetings to review interested Veterans and to review cases of repeat program violations.
  • Performs as Support Staff and fills vacant shifts, as needed on an emergency basis.
  • Ensures clients are progressing along programmatic goals.
  • Works with social service agencies to help meet clients’ needs. Advocates on client’s behalf.
  • Attends case conferencing for Veterans in the Missoula Coordinated Entry System on a regular basis and keeps accurate log of all contact and actions relating to Veterans on the By Name List.
  • Ensures compliance with grant expectations. Assists with the development of program specific grants.
  • Compiles and submits to Director of Programs data for grant reports, board reports, and internal evaluation tools about program highlights, as needed.
  • Ensures services at the Valor House, Housing Montana Heroes are rendered according to the Poverello mission and philosophy.
  • Works collaboratively with the VA and Missoula Housing Authority (MHA) to meet grant objectives. Routinely meets with or consults with the VA GPD Liaison and the MHA’s Admission and Occupancy Manager and Asset Manager assigned to the Valor House program.
  • Consults with VA and MHA to strategize, problem solve, and monitor program activities. Maintains a record of communication with the VA and MHA relating to significant decisions or outcomes.
  • Networks with other service providers. Participates in coalitions, and larger community group work as deemed appropriate
  • Provides community education and outreach regarding the unique needs of Veterans in our community.\
  • Assists with grant applications, as appropriate, for improving or increasing services to Veterans in Poverello programs.
  • May participate in the on-call rotation
  • Performs other duties, as necessary.

COMPETENCIES
Prioritizes and plans work activities and designs work flows and procedures.
Uses time efficiently and meets commitments.
Responds promptly to client needs and manages difficult or emotional client situations.
Approaches others in a tactful manner and reacts well under pressure.
Demonstrates attention to detail and generates creative solutions.
Identifies and resolves problems in a timely manner and develops alternative solutions.
Listens to others without interrupting and remains open to others’ ideas.
Focuses on solving conflict, not blaming.
Maintains confidentiality.
Speaks clearly and persuasively in positive or negative situations.
Writes clearly and informatively and presents data effectively.
Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
Exhibits confidence in self and others and inspires respect and trust.
Treats others with respect regardless of their status. Shows respect and sensitivity for cultural differences.
Delegates work assignments, matching the responsibility to the person. Provides recognition for results.
Gives authority to work independently, setting expectations and monitoring delegated activities.
When appropriate, includes staff in planning and decision making and continually works to improve supervisory skills. Demonstrates accuracy and thoroughness.
Works within approved budget and develops and implements cost saving measures.
Upholds organizational values and follows policies and procedures.
Is consistently at work and on time, responds to management direction and takes responsibility for own actions.
Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.

QUALIFICATIONS
Valid Montana driver’s license and acceptable driving record. Successful completion of a thorough background investigation.

Education and/or Experience: MSW or advanced clinical degree (LCSW, LCPC, or license eligible) preferred. A combination of education and experience will be considered. Strong case management and supervisory experience is desirable. Experience working with homeless veterans, including individuals with mental illness and substance abuse, preferred.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment: The noise level in the work environment is usually moderate. Exposure to unpleasant sights, sounds and odors is frequently encountered.

Pay rate: This is a full time position, $21-23 DOE. Benefits included. Resumes and cover letters can be sent to Lisa Sirois, Director of Programs, at lsirois@thepoverellocenter.org. We are accepting applications until this position is filled.

A Day in the Life of the JV/AmeriCorps Member: The Volunteer & Outreach Coordinator gets to wear a lot of hats and  have the opportunity to have a flexible schedule, and serve with many different people on a daily basis. On the typical day,  they arrive at the Pov and assess what daily, weekly, or monthly tasks need to be prioritized for the day, as well as, view  the volunteer schedule to see what volunteer coverage looks like for the day. Mornings are typically spent responding to  emails, like volunteer inquiries, coordinating orientations/trainings with volunteers, and answering general questions from  community members. After emails are taken care of, it’s nice to have a friendly chat with any volunteers in the building  who may be doing food preparation or arriving to serve lunch at 11:30am. Face to face chats are very meaningful to  volunteers. Depending on the day of the week, the JV might conduct a new volunteer orientation and give a building tour  before lunch or meet with a Resident Volunteer to check in with them about employment goals. Then it’s lunchtime! Lunch  is always free at the Pov and Wednesday is cheesy potato day, which has been a JV favorite in the past. The afternoon  often has meetings, like core team or other staff meetings that the Volunteer & Outreach Coordinator would attend. If  there are no meetings, afternoons are a great time to spend time on miscellaneous projects, like the JV’s capacity building  efforts. Then, the day is wrapping up which is always a great time to check once again for any volunteers in the building to  say hello and thank you. The JV is off by 4pm – 5pm and free to enjoy everything Missoula has to offer. 

Performance Measure Category: Capacity Building 

The member will complete a capacity building project designed in collaboration with their site, based on a pre organizational assessment completed at the start of the service year. Subsequently, the program will be required to also conduct a post organizational assessment at the closure of the service year. Capacity Building projects will enable the  organization to assist more people in their target community, enhance the quality of the service, and/or provide the service  in a new and sustainable way. 

REQUIRED experience, qualities, or specialized training: Strong communication (written, verbal, electronic) and listening  skills, interest in volunteerism, time management, problem solving, creativity, comfortable serving in a diverse  environment and with people experiencing poverty and homelessness. 

PREFERRED (not required) experience, qualities, or specialized training: None 

Specific physical and mental performing elements: While performing the duties of this position, the Volunteer & Outreach  Coordinator is regularly required to sit and talk or hear. They are frequently required to use hands to finger, handle, or feel  and reach with hands and arms. They will regularly stand, walk, climb stairs, and occasionally balance and stoop, kneel,  crouch, or crawl. The Volunteer & Outreach Coordinator must regularly lift and/or move 10 pounds, and occasionally lift  and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision,  peripheral vision, depth perception and ability to adjust focus. 

Equipment use: Frequent use of telephone and computer, occasional use of copier and rare use of fax machine. 

Special conditions of service and frequency (if any): The noise level in the service environment is usually moderate.  Exposure to unpleasant sights, sounds and odors is frequently encountered. 

Dress code/attire (Note: All JVs serving in AmeriCorps placements are expected to wear the AmeriCorps logo daily, on a  pin, T-shirt, or jacket. JVs will be given these items at Orientation.): Casual dress is appropriate- be comfortable.

All JV/AmeriCorps members will be provided with a living stipend, communal housing, health insurance,  potential student loan forbearance, and a $6,495 AmeriCorps Education Award to be used towards  future tuition or to pay back qualified student loans. 

Service Dates: August 8, 2022 through July 31, 2023 

How to Apply: Apply at www.jvcnorthwest.org

Application Process: JVC Northwest has a thorough and intentional process for matching applicants with  the best service placement for them among our 100+ positions across the Northwest. Applying to JVC  Northwest does not mean that you are guaranteed to serve with [ORGANIZATION], but rather that you  will be considered for a variety of service placements. Placements are made based on your interests,  skills, and experience. 

Requirements: JV/AmeriCorps members must be 21 or older on August 8 and cannot be married or  have dependents. JV/AmeriCorps members commit to living in an intentional community alongside fellow  volunteers. 

Contact: Reach out to Chris Suriano at recruitment@jvcnorthwest.org.

Programs participating in the JVC Northwest AmeriCorps Program will not discriminate in the selection and participation of  AmeriCorps members based on race, color, religion, sexual orientation, military discharge, sex, national origin, age,  disability, or any other characteristic unrelated to the ability to perform the essential functions or basic tenets of programs  participating in JVC Northwest AmeriCorps, or any bona fide occupational qualifications.

A Day in the Life of the JV/AmeriCorps Member: The In-Kind Donations Coordinator will get to wear a lot of hats and have  the opportunity to have a flexible schedule, and serve with many different people on a daily basis. On the typical day, they  arrive at the Pov and assess what daily, weekly, or monthly tasks need to be prioritized for the day. Mornings are typically  spent responding to emails, like in-kind donation inquiries and sorting, organizing, and storing in-kind donations that we've  

received. After morning tasks are taken care of, it’s nice to have a friendly chat with any direct care staff in the building to  gauge what supplies they currently need or what our guests are frequently requesting. Depending on the day of the week,  the JV might attend or facilitate meetings, meet with community members or train a volunteer, receive in-kind donations,  

or create/design/share in-kind donation outreach messaging. Then it’s lunchtime! Lunch is always free at the Pov and  Wednesday is cheesy potato day, which has been a JV favorite in the past. The afternoon often has meetings, like core  team or other staff meetings that the In-Kind Donations Coordinator would attend. If there are no meetings, afternoons  are a great time to spend time on miscellaneous projects, like the JV’s capacity building efforts. Then, the day is wrapping  up which is always a great time to check once again for any in-kind donations and sort, organize, and store them away. The  JV is off by 4pm – 5pm and free to enjoy everything Missoula has to offer. 

Performance Measure Category: Capacity Building 

The member will complete a capacity building project designed in collaboration with their site, based on a pre organizational assessment completed at the start of the service year. Subsequently, the program will be required to also  conduct a post organizational assessment at the closure of the service year. Capacity Building projects will enable the  organization to assist more people in their target community, enhance the quality of the service, and/or provide the service  in a new and sustainable way. 

REQUIRED experience, qualities, or specialized training: Strong communication (written, verbal, electronic) and listening  skills; comfort with public speaking and leading trainings for staff and volunteers; comfort with Microsoft Office Suite;  interest in development and non-profit finance/fundraising strategies; time management, problem solving, and creativity;  comfortable serving in a diverse environment and with people experiencing poverty and houselessness.

PREFERRED (not required) experience, qualities, or specialized training: Willingness to learn online donation tracking  databases; comfort with public speaking and leading trainings; ability to effectively plan out day, assuring that all objectives  are met by provided due dates 

Specific physical and mental performing elements: While performing the duties of this position, the In-Kind Donations  Coordinator is regularly required to sit and talk or hear. They are frequently required to use hands to finger, handle, or feel  and reach with hands and arms. They will regularly stand, walk, climb stairs, and occasionally balance and stoop, kneel,  crouch, or crawl. The In-Kind Donations Coordinator must regularly lift and/or move 10 pounds, and occasionally lift and/or  move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision,  peripheral vision, depth perception and ability to adjust focus. 

Equipment use: Frequent use of telephone and computer, occasional use of copier and rare use of fax machine. 

Special conditions of service and frequency (if any): The noise level in the service environment is usually moderate.  Exposure to unpleasant sights, sounds and odors is frequently encountered. 

Dress code/attire (Note: All JVs serving in AmeriCorps placements are expected to wear the AmeriCorps logo daily, on a  pin, T-shirt, or jacket. JVs will be given these items at Orientation.): Casual dress is appropriate- be comfortable. 

All JV/AmeriCorps members will be provided with a living stipend, communal housing, health insurance,  potential student loan forbearance, and a $6,495 AmeriCorps Education Award to be used towards  future tuition or to pay back qualified student loans. 

Service Dates: August 8, 2022 through July 31, 2023 

How to Apply: Apply at www.jvcnorthwest.org

Application Process: JVC Northwest has a thorough and intentional process for matching applicants with  the best service placement for them among our 100+ positions across the Northwest. Applying to JVC  Northwest does not mean that you are guaranteed to serve with [ORGANIZATION], but rather that you  will be considered for a variety of service placements. Placements are made based on your interests,  skills, and experience. 

Requirements: JV/AmeriCorps members must be 21 or older on August 8 and cannot be married or  have dependents. JV/AmeriCorps members commit to living in an intentional community alongside fellow  volunteers. 

Contact: Reach out to Chris Suriano at recruitment@jvcnorthwest.org.

Programs participating in the JVC Northwest AmeriCorps Program will not discriminate in the selection and participation of  AmeriCorps members based on race, color, religion, sexual orientation, military discharge, sex, national origin, age,  disability, or any other characteristic unrelated to the ability to perform the essential functions or basic tenets of programs  participating in JVC Northwest AmeriCorps, or any bona fide occupational qualifications. 

 

40 Percent of our shelter Guests have income but struggle to find housing in Missoula's competitive market.
We receive $800,000 worth of donated food per year, allowing our commercial soup kitchen to serve nutrient rich, fresh meals for a cost of less $1 per person.
We simply could not operate without community support. Volunteers provide nearly 9,000 hours of service each year, a value of $200,000.
$16.44 provides a warm night of shelter and three hot meals to a homeless neighbor.