Providing food, shelter, help and hope to Missoula’s homeless and hungry.


For over 40 years, the Poverello Center has provided a necessary safety net for our community members living in hunger and homelessness. An award winning non-profit organization, the Poverello Center provides education, advocacy, and a multitude of services to improve the health, well-being, and stability of people struggling with poverty in Missoula.

Director of Programs

Job Description: Director of Programs

Summary: Responsible for the management and oversight of programming and staff within the Veteran Programs at Valor House and the Poverello Center, Medical Respite, and the Homeless Outreach Team.

Provides Supervision to: Veteran Services Team (Valor House Program Manager, HMH/VSP Case Managers, Veteran Housing Retention Specialist), Homeless Outreach Team, Medical Respite Program, Food Programs, various practicum students.

Reports to: Executive Director

Salary range: $50,000-60,000 DOE


1. Performs duties in a manner consistent with The Poverello Center’s Mission.
2. Develops programming at Housing Montana Heroes, Valor House and the Veteran Shelter Program consistent with VA grant goals and expectations.
3. Supervises staff in Veteran Programs, Food Programs, Volunteer Services, Medical Respite program, and day to day responsibilities of any social work practicum students or other interns. Provides guidance, clinical supervision, and ethical consultation to case manager(s) and clinical interns.
4. Participates in hiring, evaluation (formal and informal), training (formal and informal), and termination of applicable staff. Enforces Poverello Center personnel policies and employee manual policies with the support of the Director of Operations.
5. Establishes professional rapport, provides therapeutic services, and maintains healthy, supportive boundaries with residents enrolled in veteran
6. Acts as a resource for program staff and troubleshoots problems.
7. Assists in creating and maintaining procedural manuals for Veteran programs and procedures.
8. Oversees VA Grant reports, board reports, and internal evaluation tools. Assists with grant applications as appropriate for improving or increasing services to Veterans.
9. Oversees the management of the volunteer and food programs at the Poverello Center. Works closely with the Volunteer and Food Programs manager to ensure that the programs are being run efficiently and in line with the Policies of the Poverello Center.
10. Ensures compliance with grant expectations, such as monthly billing submissions, quarterly and annual reporting, client evaluations, proper record keeping, etc.
11. Ensures services within all programs are rendered according to the Poverello mission and philosophy.
12. Networks with other service providers to enhance client referrals, client discharges, and provision of services in the community. Participates in coalitions, and larger community group work as deemed appropriate.
13. Attends educational opportunities pertaining to all programs.
14. Attends community meetings, staff meetings, supervisor meetings, Director’s meeting and Development Committee meetings as needed. Board meetings when applicable.
15. Participates in the on call rotation
16. Performs other duties as necessary.

● Prioritizes and plans work activities and designs workflows and procedures.
● Uses time efficiently and meets commitments.
● Responds promptly to client needs and manages difficult or emotional client situations.
● Approaches others in a tactful manner and reacts well under pressure.
● Demonstrates accuracy, attention to detail, creativity, and resourcefulness.
● Proactively identifies, then resolves problems by developing effective solutions.
● Listens to others without interrupting and remains open to others’ ideas.
● Focuses on solving conflict, not blaming.
● Maintains confidentiality.
● Speaks clearly and persuasively in positive or negative situations.
● Writes clearly and informatively and presents data effectively.
● Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
● Exhibits confidence in self and others and inspires respect and trust.
● Treats others with respect regardless of their status. Shows respect and sensitivity for
cultural differences.
● Delegates work assignments, matching the responsibility to the person. Provides
recognition for results.

● Gives authority to work independently, setting expectations and monitoring delegated
● When appropriate, includes staff in planning and decision making and continually works
to improve supervisory skills.
● Works within approved budget and develops and implements cost saving measures.
● Upholds organizational values and follows policies and procedures.
● Is consistently at work and on time, responds to management direction and takes
responsibility for own actions.
● Observes safety and security procedures, reports potentially unsafe conditions and uses
equipment and materials properly.

· Valid Montana driver’s license and acceptable driving record.
· Successful completion of a thorough background investigation.

Education and/or Experience

MSW or advanced clinical degree, LCSW preferred. Strong case management and
supervisory experience is desirable. Experience working with the homeless population,
including individuals with mental illness and substance abuse, preferred.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands
and arms. The employee is occasionally required to stand; walk; climb or balance and stoop,
kneel, crouch, or crawl. The employee must regularly lift and/or move 10 pounds, and
occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability
to adjust focus.

Work environment: The noise level in the work environment is usually moderate. Exposure to
unpleasant sights, sounds and odors is frequently encountered.

For more information and to submit applications, email This posting will close on May 17th.



40 Percent of our shelter Guests have income but struggle to find housing in Missoula's competitive market.
We receive $800,000 worth of donated food per year, allowing our commercial soup kitchen to serve nutrient rich, fresh meals for a cost of less $1 per person.
We simply could not operate without community support. Volunteers provide nearly 9,000 hours of service each year, a value of $200,000.
$16.44 provides a warm night of shelter and three hot meals to a homeless neighbor.